29th February 2024 :Commax Repair process

pointwise process for repairing a Commax video door phone in Mumbai, Navi Mumbai, Thane, etc:

  1. Initial service visit charges( Between Rs 450 to 650 depending on location ) apply as a technician  will come to check the installed system. These standard charges cover the visit and basic troubleshooting.
  2. The technician will examine the wiring connections and settings on the unit. Any wiring issues or needed setting changes will be addressed as part of the initial service charges.
  3. If the Commax unit requires any repairs or replacement parts beyond wiring and settings, the unit will need to be taken to the service center for further diagnosis.
  4. At the service center, the unit is thoroughly checked. If repairs or part replacements are needed, the service center provides a quote for approval before proceeding.
  5. Once the customer approves the quote, the service order is finalized. Repairs typically take 2-3 business days to complete at the service center if parts need ordering.
  6. The repaired Commax unit is then returned and reinstalled. Functionality is rechecked by the technician before closing out the service call.
  7. Any expenses beyond initial visit charges are determined by the specific repairs needed and approved via customer quote acceptance before actual repair work proceeds. This ensures transparency.

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